Surgery Opening Times
These timings include emergency slots and telephone consultations.
Our appointments system is intended to help provide you with the most appropriate nurse or doctor service to meet your medical needs. Unfortunately it is not always possible to give all patients the appointment of their choice all the time. We do however aim to provide a mix of:
- Same day appointments
- Pre-bookable appointments, up to one month ahead
- telephone consultations
Doctor and Nurse Consultations are generally 10 minutes. Should you require a longer appointment slot please inform reception on booking.
Book On the Day (urgent) Appointments
We offer on the day appointments at various times throughout the day every day. These appointments are available by ringing the receptionist.
They are for patients with a health problem that needs attention that day, they are not for routine matters.
Our receptionists have been trained by the GP’s to ask very basic questions about the reason for your appointment and they are offered to all who need one.
Extended Access Service
As part of our Extended Hours Access Service we can now offer routine GP appointments:
18.30 – 20.00 hours Monday to Friday
&
08.00 -12.00 noon Saturday and Sunday
Routine Practice Nurse and Health Care Assistant appointments available:
18.30 – 20.00 hours Monday to Friday
&
08.00 – 12 Noon Saturday and Sunday
All appointments are based at Clee Medical Centre, Grimsby Road, Cleethorpes.
These appointments are arranged via Greenlands Surgery.
Please do not ring Clee Medical Centre direct for an appointment.
For more information please contact the Care Navigator at Greenlands Surgery.
Consultation is by appointment only
We are closed all bank holidays and weekends. In an emergency ring:
GP OUT OF HOURS UNIT/ADULT SOCIAL CARE
DIANA, PRINCESS OF WALES HOSPITAL
Tel: 01472 256256
NHS DIRECT
Tel: 0845 46 47
Email: nhsdirect@nhs.net
NHS 111 SERVICE
Tel: 111 Or visit www.nhs.uk for a symptom checker and online advice.
This is a telephone service for all things less urgent than 999.
Emergency Dentist: 344344
These services are for emergencies only and not for a second opinion.
PLEASE DO NOT ATTEND ACCIDENT AND EMERGENCY DEPARTMENT EXCEPT FOR TRAUMA, ACUTE CHEST PAIN, SEVERE SHORTNESS OF BREATH OR CARDIO VASCULAR ATTACK.
Healthwatch North East Lincolnshire
PALS PATIENT AND LIAISON SERVICE
Tel: 0300 3000 500
Email: nelccg.askus@nhs.net
Write to:
Customer Care Team
Athene Building
5 Saxton Court
Gilbey Road
Grimsby
DN31 3UG
Cancelled Appointments
It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow the appointment to be offered to another patient.
If you are Late
Please attend your appointment on time , if you are late you may not be seen.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when booking your appointment and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you enquire to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least 2 working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.