Greenlands Surgery

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Appointments

Contact us online
Contact us online
  • Please use the above link for non urgent requests only.
  • Response will be made within 48 hours. Except Weekends and Bank Holidays.
  • The requests will be checked between 8.00am and 1.30pm Monday to Friday.
  • Requests sent after 1.30pm will be counted from the next day 8.00am.
  • Please ensure the form is completed accurately and follow guidance should you need to be re-directed to seek alternative help.

Surgery Opening Times

These timings include emergency slots and telephone consultations.

Our appointments system is intended to help provide you with the most appropriate nurse or doctor service to meet your medical needs. Unfortunately it is not always possible to give all patients the appointment of their choice all the time. We do however aim to provide a mix of:

  • Same day appointments
  • Pre-bookable appointments, up to one month ahead
  • telephone consultations

Doctor and Nurse Consultations are generally 10 minutes. Should you require a longer appointment slot please inform reception on booking.

Book On the Day (urgent) Appointments

We offer on the day appointments at various times throughout the day every day. These appointments are available by ringing the receptionist.

They are for patients with a health problem that needs attention that day, they are not for routine matters.

Our receptionists have been trained by the GP’s to ask very basic questions about the reason for your appointment and they are offered to all who need one.

Extended Access Service

As part of our Extended Hours Access Service we can now offer routine GP appointments:

18.30 – 20.00 hours Monday to Friday
&
08.00 -12.00 noon Saturday and Sunday 

Routine Practice Nurse and Health Care Assistant appointments available:

18.30 – 20.00 hours Monday to Friday  
&
08.00 – 12 Noon Saturday and Sunday

All appointments are based at Clee Medical Centre, Grimsby Road, Cleethorpes.

These appointments are arranged via Greenlands Surgery.

Please do not ring Clee Medical Centre direct for an appointment.

For more information please contact the Care Navigator at Greenlands Surgery.

Consultation is by appointment only

We are closed all bank holidays and weekends. In an emergency ring:

NLaG Waiting Times Link

The following link will take you directly to NLaG’s OP (New Appointments) and Diagnostic wait times web page. These are updated monthly by the Trust, and are split by site

Waiting times – Northern Lincolnshire and Goole NHS Foundation Trust

The NHS website – NHS (www.nhs.uk)

GP OUT OF HOURS UNIT/ADULT SOCIAL CARE

DIANA, PRINCESS OF WALES HOSPITAL

Tel: 01472 256256

NHS DIRECT

Tel: 0845 46 47
Email: [email protected]

NHS 111 SERVICE

Tel: 111 Or visit www.nhs.uk for a symptom checker and online advice.

This is a telephone service for all things less urgent than 999.

Emergency Dentist: 344344

These services are for emergencies only and not for a second opinion.

PLEASE DO NOT ATTEND ACCIDENT AND EMERGENCY DEPARTMENT EXCEPT FOR TRAUMA, ACUTE CHEST PAIN, SEVERE SHORTNESS OF BREATH OR CARDIO VASCULAR ATTACK.

Healthwatch North East Lincolnshire

PALS PATIENT AND LIAISON SERVICE

Tel: 0300 3000 500
Email: [email protected]

Write to:

Customer Care Team
Athene Building
5 Saxton Court
Gilbey Road
Grimsby
DN31 3UG

Cancelled Appointments

It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow the appointment to be offered to another patient.

If you are Late

Please attend your appointment on time , if you are late you may not be seen.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when booking your appointment and she will arrange this for you.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you enquire to arrange any such examination.

Request for GP Letters/Completion of Forms

If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least 2 working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.

The reception staff will advise you of any applicable charges.

  • Clinics and Services
  • Appointments
  • House Calls
  • Out of Hours Emergency
  • Repeat Prescription Requests
  • Results of Tests
  • Sickness Certificates
  • Travel Clinic
  • Vaccination Information

Greenlands Branch Surgery
New Waltham Surgery
Greenlands Avenue
New Waltham
Grimsby DN36 4QG
Tel: 01472 220333

Greenlands Main Surgery
Stirling Medical Centre
Stirling Street
Grimsby
DN31 3AE
Tel: 01472 721637

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