For the safety of staff and patients at the Surgery, this Practice has a ‘Zero Tolerance Policy’ in place, in respect of violence and aggressive behaviour, by patients or their relatives, to the Practice personnel or other patients.
We strongly support the NHS policy on zero tolerance. Anyone attending the Surgery that abuses the GPs, staff or other patients, be it verbally, physically or in any threatening manner, whatsoever, will risk removal from the Practice list. In extreme cases we may summon the Police to remove offenders from the Practice premises.